Terms of Service
1. Acceptance of Terms
By scheduling an appointment, receiving treatment, or using any services provided by Selkirk Dental Clinic, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you (the patient or legal guardian) and Selkirk Dental Clinic.
Important: If you do not agree with any part of these terms, please do not use our services. Contact us before your appointment if you have questions or concerns about these terms.
2. Services Description
Dental Services Provided
Selkirk Dental Clinic provides comprehensive dental care services including but not limited to:
General Dentistry: Examinations, cleanings, fillings, extractions
Restorative Services: Crowns, bridges, dental implants
Periodontal Care: Gum disease treatment, gum grafts
Endodontic Services: Root canal therapy
Oral Surgery: Wisdom tooth removal, surgical extractions
Sedation Dentistry: IV sedation, nitrous oxide, oral sedation
Pediatric Dentistry: Specialized care for children
Emergency Dental Care: Urgent treatment for dental emergencies
Service Limitations
All services are provided based on professional dental standards and within the scope of practice authorized by the College of Dental Surgeons of British Columbia. Some complex cases may require referral to specialists.
3. Patient Responsibilities
Medical History and Information
You are responsible for:
Providing complete and accurate medical and dental history
Informing us of any changes to your health status, medications, or allergies
Disclosing any previous dental treatments or complications
Following pre-treatment and post-treatment instructions
Asking questions if you don't understand any aspect of your treatment
Informed Consent
Before any treatment, you will receive information about:
The nature of the recommended treatment
Expected benefits and potential risks
Alternative treatment options
Consequences of no treatment
Expected costs and payment options
Your consent to treatment will be obtained before any procedure begins.
Follow-up Care
You agree to:
Attend scheduled follow-up appointments
Maintain proper oral hygiene as instructed
Report any complications or unusual symptoms promptly
Follow prescribed medication regimens
4. Appointment Policies
Scheduling and Confirmation
Appointment Booking: Appointments can be made by phone, online, or in person
Confirmation: We will confirm appointments 24-48 hours in advance
Scheduling Priority: Emergency cases take priority over routine appointments
Wait Times: While we strive for punctuality, emergency cases may cause delays
5. Payment Terms and Billing
Payment Methods and Timing
Payment Due: At time of service unless other arrangements are made
Accepted Methods: Cash, credit cards, debit cards, e-transfer
Payment Plans: Available for qualifying treatments over $500
Insurance: We will assist with insurance claim processing
Insurance and Coverage
Please note:
You are responsible for understanding your insurance coverage
Payment is due regardless of insurance claim status
We will verify benefits when possible, but coverage is not guaranteed
You are responsible for any amounts not covered by insurance
Treatment Estimates
Treatment estimates are provided in good faith but are not guarantees. Final costs may vary based on:
Complications discovered during treatment
Changes to the treatment plan
Additional procedures required
Laboratory fees and material costs
Outstanding Balances
Accounts with outstanding balances may:
Be subject to interest charges after 30 days
Be referred to a collection agency
Result in suspension of future services until resolved
Incur additional collection fees and legal costs
6. Privacy and Confidentiality
Your privacy and the confidentiality of your health information are protected in accordance with:
Personal Information Protection and Electronic Documents Act (PIPEDA)
Provincial health information legislation
Professional regulations of the College of Dental Surgeons of BC
Our comprehensive Privacy Policy
For complete details on how we collect, use, and protect your information, please review our Privacy Policy.
7. Treatment Outcomes and Warranties
Professional Standards
All treatments are performed according to accepted professional standards. However, dentistry is not an exact science, and we cannot guarantee specific outcomes or results.
Factors Affecting Treatment Success
Treatment outcomes may be influenced by:
Individual healing responses
Patient compliance with post-treatment instructions
Underlying health conditions
Oral hygiene maintenance
Lifestyle factors (smoking, diet, etc.)
Important: Warranties are void if regular maintenance appointments are missed or if damage occurs due to trauma, teeth grinding, or poor oral hygiene.
8. Sedation and Anesthesia
Sedation Options
We offer various sedation options to ensure your comfort:
Nitrous Oxide: Mild relaxation for anxious patients
Oral Sedation: Pill form medication for moderate anxiety
IV Sedation: Deep sedation for extensive procedures
Pediatric Sedation: Specialized options for children
Sedation Requirements and Responsibilities
For your safety, sedation patients must:
Have a responsible adult driver and companion
Follow pre-sedation fasting instructions
Disclose all medications and health conditions
Arrange for post-sedation care and monitoring
Avoid driving or operating machinery for 24 hours
Risks and Complications
While rare, sedation carries inherent risks that will be discussed during your consultation. Emergency protocols and monitoring equipment are in place to ensure your safety.
9. Emergency Care
Dental Emergencies
We provide emergency dental care for urgent situations including:
Severe tooth pain
Dental trauma or injury
Swelling or infection
Lost fillings or crowns
Broken or damaged teeth
Emergency Contact
For dental emergencies during business hours, call our office immediately. After-hours emergency instructions are provided on our voicemail message.
Life-Threatening Emergencies
For life-threatening medical emergencies, call 911 immediately. Do not delay emergency medical care by contacting our office first.
10. Limitation of Liability
Professional Liability
Our liability is limited to the professional standards of care expected in the dental profession. We maintain professional liability insurance as required by law.
Limitation of Damages
To the maximum extent permitted by law, our total liability for any claim arising from our services shall not exceed the amount paid for the specific treatment in question.
Third-Party Services
We are not responsible for:
Services provided by referred specialists
Laboratory work performed by third parties
Prescription medications or their side effects
Treatment complications resulting from undisclosed health conditions
11. Patient Rights and Complaints
Your Rights as a Patient
You have the right to:
Receive respectful and professional treatment
Access your dental records
Receive clear explanations of treatment options
Refuse or discontinue treatment
Seek a second opinion
File complaints about our services
Complaint Process
If you have concerns about our services:
Direct Resolution: Speak with your dentist or office manager
Formal Complaint: Submit a written complaint to our office
Regulatory Body: Contact the College of Dental Surgeons of BC
Professional Associations: File complaints with relevant dental associations
12. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of British Columbia, Canada. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of British Columbia.
Regulatory Compliance
Our practice complies with:
College of Dental Surgeons of British Columbia regulations
Canadian Dental Association standards
Provincial health and safety regulations
Federal privacy and health information laws
13. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective when:
Posted on our website with an updated date
Communicated to active patients via email or mail
Made available at our office reception
Continued use of our services after changes constitute acceptance of the modified terms.
Stay Informed: We encourage you to review these terms periodically and contact us with any questions about changes that may affect your care.
14. Contact Information
Selkirk Dental Clinic
For questions about these Terms of Service, billing inquiries, or to discuss any concerns:
Selkirk Dental Clinic
314 Connaught Ave, Revelstoke, BC V0E 2S0
250-837-5149
Monday - Friday: 8:00 AM - 5:00 PM
Professional Regulatory Bodies
For regulatory complaints or professional standards inquiries:
College of Dental Surgeons of British Columbia
Website: www.cdsbc.org
Phone: 604-736-3621Canadian Dental Association
Website: www.cda-adc.ca
Phone: 613-523-1770